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RETURNS POLICY – SMART HOUSE SCOTLAND

1. WARRANTY COVERAGE

• All installations come with a 1-year warranty covering materials, parts, and labour
• Manufacturer warranties may extend beyond our standard warranty (specific products like TVs may have up to 5-year manufacturer warranties)
• Warranty coverage begins from the date of installation

2. DEFECTIVE PRODUCTS

• If a product is found to be defective within the warranty period, we will:
  • Inspect the product to verify the fault
  • Replace or repair the defective item at no additional cost
  • Handle all manufacturer warranty claims on your behalf
  • Make multiple site visits if necessary to resolve the issue

3. RETURN PROCESS

• Contact us within 14 days of receiving your product if you wish to return it
• Products must be:
  • In original condition
  • Unopened and unused
  • In original packaging
  • Accompanied by proof of purchase
• Custom-ordered or specially configured items cannot be returned unless defective

4. RETURN SHIPPING

• Defective items: We will cover the cost of collection and replacement
• Non-defective returns: Customer is responsible for return shipping costs
• Items must be properly packaged to prevent damage during transit

5. REFUND POLICY

• Refunds will be processed within 14 working days of receiving the returned item
• Original payment method will be used for refund
• Installation fees are non-refundable once work has commenced

6. EXCLUSIONS

• Damage caused by misuse, accidents, or unauthorized modifications
• Normal wear and tear
• Issues arising from incorrect use or maintenance
• Custom installations or specially ordered products

7. MAINTENANCE PACKAGES

• Separate terms apply to our maintenance packages:
  • CCTV Care 
  • Pyronix Alarm Care 
  • Complete Security Care

8. CONTACT US For any returns or warranty claims, please contact us.