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RETURNS POLICY – SMART HOUSE SCOTLAND

  1. WARRANTY COVERAGE
  • All installations come with a 1-year warranty covering materials, parts, and labour
  • Manufacturer warranties may extend beyond our standard warranty (specific products like TVs may have up to 5-year manufacturer warranties)
  • Warranty coverage begins from the date of installation
  1. DEFECTIVE PRODUCTS
  • If a product is found to be defective within the warranty period, we will:
    • Inspect the product to verify the fault
    • Replace or repair the defective item at no additional cost
    • Handle all manufacturer warranty claims on your behalf
    • Make multiple site visits if necessary to resolve the issue
  1. RETURN PROCESS
  • Contact us within 14 days of receiving your product if you wish to return it
  • Products must be:
    • In original condition
    • Unopened and unused
    • In original packaging
    • Accompanied by proof of purchase
  • Custom-ordered or specially configured items cannot be returned unless defective
  1. RETURN SHIPPING
  • Defective items: We will cover the cost of collection and replacement
  • Non-defective returns: Customer is responsible for return shipping costs
  • Items must be properly packaged to prevent damage during transit
  1. REFUND POLICY
  • Refunds will be processed within 14 working days of receiving the returned item
  • Original payment method will be used for refund
  • Installation fees are non-refundable once work has commenced
  1. EXCLUSIONS
  • Damage caused by misuse, accidents, or unauthorized modifications
  • Normal wear and tear
  • Issues arising from incorrect use or maintenance
  • Custom installations or specially ordered products
  1. MAINTENANCE PACKAGES
  • Separate terms apply to our maintenance packages:
    • CCTV Care 
    • Pyronix Alarm Care 
    • Complete Security Care
  1. CONTACT US For any returns or warranty claims, please contact us.

 

CONTACT DETAILS

St Marys, 31 Oxenfoord Drive, Pathhead, Midlothian EH37 5QE

0131 285 5557

info@smarthousescotland.com

Monday - Friday 10am - 5pm

Smart House Scotland is a part of The Aerial Man Group.

 

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