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TV & HOME CINEMA
RETURNS POLICY – SMART HOUSE SCOTLAND
- WARRANTY COVERAGE
- All installations come with a 1-year warranty covering materials, parts, and labour
- Manufacturer warranties may extend beyond our standard warranty (specific products like TVs may have up to 5-year manufacturer warranties)
- Warranty coverage begins from the date of installation
- DEFECTIVE PRODUCTS
- If a product is found to be defective within the warranty period, we will:
- Inspect the product to verify the fault
- Replace or repair the defective item at no additional cost
- Handle all manufacturer warranty claims on your behalf
- Make multiple site visits if necessary to resolve the issue
- RETURN PROCESS
- Contact us within 14 days of receiving your product if you wish to return it
- Products must be:
- In original condition
- Unopened and unused
- In original packaging
- Accompanied by proof of purchase
- Custom-ordered or specially configured items cannot be returned unless defective
- RETURN SHIPPING
- Defective items: We will cover the cost of collection and replacement
- Non-defective returns: Customer is responsible for return shipping costs
- Items must be properly packaged to prevent damage during transit
- REFUND POLICY
- Refunds will be processed within 14 working days of receiving the returned item
- Original payment method will be used for refund
- Installation fees are non-refundable once work has commenced
- EXCLUSIONS
- Damage caused by misuse, accidents, or unauthorized modifications
- Normal wear and tear
- Issues arising from incorrect use or maintenance
- Custom installations or specially ordered products
- MAINTENANCE PACKAGES
- Separate terms apply to our maintenance packages:
- CCTV Care
- Pyronix Alarm Care
- Complete Security Care
- CONTACT US For any returns or warranty claims, please contact us.
CONTACT DETAILS
St Marys, 31 Oxenfoord Drive, Pathhead, Midlothian EH37 5QE
0131 285 5557
info@smarthousescotland.com
Monday - Friday 10am - 5pm
