Frequently Asked Questions

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Smart Home Technology FAQs

Here is a selection of our most commonly asked questions. Please get in touch if you have any other question.

What’s the advantages of a wired camera compared a WiFi camera?

A wired camera will have little or no network interference, is generally a lot more reliable and isn’t reliant on your WiFi signal. WiFi cameras are great for certain applications, but generally a wired camera is a better option if you’re wanting more security in your system.

Can you supply cinema seating to go with my new cinema room?

Yes, we have a range of suppliers with various fabrics and finishes so can get the finish you want.

Do you do wireless alarms? I’ve just decorated the house and don’t want wires around the property.

Yes, we do a great system that’s simple to control and won’t make a mess or leave wires trailing around your property. It will send you notifications via a great app wherever you are in the world. 

Do you deal with large screen TV installations?

Yes, we can do any size of TV installation, in any room. We do a range of bathroom, picture frame, mirror TV’s and over-mantel mirrors too, for something a bit more special. We also install projectors and screens too if you’d prefer that. We can also install any accompanying equipment like speakers, sound bars and lighting.

I only have a TV install I want done, can you do smaller jobs too?

Of course – we can do all types of job, large or small. We can install in any room, using flat to wall brackets, tilted, full-motion brackets or lifts, whatever you require. We can also extend any aerial or satellite cabling and hard wire if needed to improve internet access. 

My broadband is great all over my house but not in one section, can you fix it?

Yes, get in touch and we can pop out and have a look. We do a lot of WiFi installations in many different properties. Older stone buildings, foil backed insulation and building techniques can all cause problems with WiFi. We can also do a WiFi heat map of the building to work out where the issues are and where improvements can be made too. 

I’m very aware of cables in my home and don’t want to see any – can you hide them?

Yes, we get asked this a lot and our installers are great at hiding the cabling as much as possible. This can be done in various ways, so get in touch and we can pop out for a look.

Do you sell CCTV self install kits?

Yes, we can get a kit for you and even supply the cables.

Do you deal with aerial and satellite installation and maintenance?

Yes, we can deal with this too. Our installers can do all types of aerial and satellite installation and maintenance. 

Do you do network cabling?

Yes, we do wired and wireless networking for both home and commercial properties. We have lots of products available for this so get in touch if you’d like to discuss further. This can be done in both homes and businesses. 

Can I just walk in for a chat or do I need an appointment?

Just pop in whenever suits. If you want to double check anything before your visit, just give us a buzz or email before hand. 

If I want to look at a demo room for cinema can you provide one?

We are working on this right now, more news to follow!

I’m not really sure what I want to do yet, but I’m planning on getting building work done, can I pop in for a chat to discuss my options?

Of course, we can go through all your options. Either pop in for a chat or give us a buzz and we can come out for a quick site visit. We work with architects, interior designers and all types of trades regularly. 

Can you maintain the system once it’s installed?

Yes, we can either pop out when needed for one-off visits or you can set up an annual  maintenance plan via monthly subscription.

RETURNS POLICY – SMART HOUSE SCOTLAND

  1. WARRANTY COVERAGE
  • All installations come with a 1-year warranty covering materials, parts, and labour
  • Manufacturer warranties may extend beyond our standard warranty (specific products like TVs may have up to 5-year manufacturer warranties)
  • Warranty coverage begins from the date of installation
  1. DEFECTIVE PRODUCTS
  • If a product is found to be defective within the warranty period, we will:
    • Inspect the product to verify the fault
    • Replace or repair the defective item at no additional cost
    • Handle all manufacturer warranty claims on your behalf
    • Make multiple site visits if necessary to resolve the issue
  1. RETURN PROCESS
  • Contact us within 14 days of receiving your product if you wish to return it
  • Products must be:
    • In original condition
    • Unopened and unused
    • In original packaging
    • Accompanied by proof of purchase
  • Custom-ordered or specially configured items cannot be returned unless defective
  1. RETURN SHIPPING
  • Defective items: We will cover the cost of collection and replacement
  • Non-defective returns: Customer is responsible for return shipping costs
  • Items must be properly packaged to prevent damage during transit
  1. REFUND POLICY
  • Refunds will be processed within 14 working days of receiving the returned item
  • Original payment method will be used for refund
  • Installation fees are non-refundable once work has commenced
  1. EXCLUSIONS
  • Damage caused by misuse, accidents, or unauthorized modifications
  • Normal wear and tear
  • Issues arising from incorrect use or maintenance
  • Custom installations or specially ordered products
  1. MAINTENANCE PACKAGES
  • Separate terms apply to our maintenance packages:
    • CCTV Care 
    • Pyronix Alarm Care 
    • Complete Security Care
  1. CONTACT US For any returns or warranty claims, please contact us.